Refund policy

RETURN AND REFUND POLICY

Effective September 10, 2026

ALL SALES ARE FINAL

Due to health, hygiene, and safety standards, Cos Me Beauty does not accept returns or exchanges. Beauty and personal-care products cannot be returned to inventory or resold after delivery.

All purchases are final sale, including unopened or unused products. Refunds or exchanges will not be issued for changing your mind, personal preference, incorrect shade or color selection, scent preference, or accidentally ordering the wrong product.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

Please inspect your order as soon as it arrives. If an item arrives damaged or defective, or you receive an incorrect item or have an item missing, contact us within 48 hours of delivery.

Please provide:

- Your order number

- A description of the problem

- Clear photographs of the product

- Photographs of the packaging and shipping label

Do not return an item to Cos Me Beauty or the supplier unless you receive written instructions from us. After reviewing an eligible claim, we will provide an appropriate replacement or refund when applicable.

ORDER CANCELLATIONS

Contact us immediately if you need to cancel an order. Orders may only be canceled before processing or fulfillment begins. Once an order has entered fulfillment or has shipped, it cannot  be canceled.